Confido

Patient self-service, from booking a visit to diagnosis.

Client
Confido
Scope
Product design
Timeline
Since 2022
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Confido patient self-service screens

Problem

More than 200 service providers sat behind one old booking system. Patients couldn't find free times, so they called instead.

Approach

Booking starts from the next available time, and medical categories are written in plain language. Three steps, with login only at the end.

Result

Fewer support calls and more bookings made online.

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