Kaubamaja Group.

Streamlining payments for Estonia’s largest department store group.

Scope

Self-service design

Self-service design

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Client

Kaubamaja Group

Kaubamaja Group

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Duration

3 years

3 years

Year

2021 - 2024

2021 - 2024

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Challenge

(01)

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Challenge

(01)

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Challenge

(01)

Integrating diverse payment flows without breaking the premium shopping experience

Kaubamaja's e-commerce ecosystem needed to handle Partnerkaart loyalty points, bank links, and split payments while maintaining the elegance associated with the physical department store.

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Solution

(02)

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Solution

(02)

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Solution

(02)

I designed a checkout and self-service flows that feel invisible yet secure.

By unifying the disparate payment gateways into a single, branded UI, we reduced visual noise. The loyalty system is integrated directly into the cart, showing savings in real-time.

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Conclusion

(03)

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Conclusion

(03)

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Conclusion

(03)

Seamless payments for Estonia’s largest department store group.

The redesigned flow reduced cart abandonment and reinforced brand loyalty, proving that a checkout process can be as premium as the products being sold.