Confido
Patient self-service, from booking a visit to diagnosis.
Scope
Product Design
Client
Confido
Timeline
2022 -
Problem
More than 200 service providers sat behind one old booking system. Patients couldn't find free times, so they called instead.
Approach
Booking starts from the next available time, and medical categories are written in plain language. Three steps, with login only at the end.
Result
Fewer support calls and more bookings made online.
